We hope that you will be delighted with any jewellery you buy from us online, but if for any reason you are not entirely happy with your item you bought from us online, please return the item to us for exchange or refund. (Please note that refunds may only be made to the same credit or debit card as used for the original purchase.)
Please return it to us unused, in its original condition and in the original packaging within 28 days of receipt, then we will refund you the full price you paid within 7 days of receiving the returned item. We do not refund postage and packaging costs.
Unsuitable items bought in the shop in Bakewell can either be exchanged or a credit note will be issued. Proof of purchase must be produced. If your item is found to be faulty then a refund can be issued.
Can I return Earrings?
For hygiene reasons, unless faulty, earrings for pierced ears are not returnable.
Although all items are checked for quality, very occasionally items slip through the net and in these instances, we are happy to replace or refund any faulty item. Stone Art Ltd will refund return postage costs and replacement items will also be sent to you free of P&P charges.
For more information, please call us on 01629 812206
Stone Art Ltd will not accept returned items that have been damaged through misuse, neglect, accident or intent how ever caused.
For example. Slept in. Showered or bathed in. Swimming in chlorinated pools. Highly sprayed in perfumes.
We recommend your jewellery to be the last item you put on in the morning and taken off before retiring or showering in the evening unless it is made of Gold.
Returning an Item
To help us to deal with your returned item as quickly as possible, please e-mail us at email@example.com with your order number, details of which item you would like to return and the reason why.
Please make sure the jewellery is well packaged and protected – we would recommend bubble wrap and either boxes or a jiffy type mailing envelope. We would suggest that all items are sent by Royal Mail Recorded Delivery, or if over £100, Special Delivery and that you obtain a certificate of postage/tracking, which you keep as your proof of sending. Regrettably we cannot be held responsible for returns that do not reach us. If the package is lost or stolen you are responsible for claiming compensation from the Royal Mail. Please note that Recorded Delivery does not offer compensation for jewellery.
Please send the securely packed item to:
Stone Art Ltd,