Ordering & Postage
We try to keep all of our online range in stock. However this is not possible in all cases as most of our designs are handmade pieces. When you make the enquiry or call us, we will confirm your order and provide an estimated delivery time. If in stock it will be sent out 1st Class Signed for with usually next day delivery. If out of stock we can usually get it in within 5 days otherwise we will try and give you an accurate estimate.
Delivery of UK orders are charged at £4 or free for orders over £50.
Presentation and Packaging
Unlike many other jewellery websites all of our jewellery pieces come with an attractive free presentation box.
We also write a description of the item(s) on our attractive business card. If the order is for a special occasion we can also put a gift card in with a personalised message of your choice at no extra charge.
We aim for all our customers to be 100% satisfied with their purchases every time they shop with us. However we understand that on some occasions you may wish to return items purchased.
- Our refund, exchange and returns policies outlined below do not affect your statutory rights to return faulty goods. Further information about your statutory rights on returns of goods are available at www.consumerdirect.gov.uk.
- Faulty goods can be returned for a refund for a period of up to 15 days from the day after delivery of the goods, or for exchange for a period of up to 30 days from the day after delivery of the goods. Please note that goods returned to Stone Art Ltd must be returned in their original condition and packaging.
- We cannot exchange earrings due to the British Hygiene laws.
- Refunds for faulty goods can only be made to the credit or debit card used to purchase the goods.
Our refund policy does not affect your statutory rights for return of goods under UK legislation such as the Sale of Goods Act 1979.
- For your security we recommend that postal returns should be made by Royal Mail Signed For Delivery, this service ensures that you will have proof of delivery.
Goods returned for refund or exchange should be sent to –
Stone Art, Water St, Bakewell. DE45 1EW