Terms & Conditions

Returns

Stone Art Ltd aim for all our customers to be 100% satisfied with their purchases every time they shop with us. However we understand that on some occasions you may wish to return items purchased.

Faulty Goods


Our refund, exchange and returns policies outlined below do not affect your statutory rights to return faulty goods. Further information about your statutory rights on returns of goods are available at www.consumerdirect.gov.uk

 


Cooling off Period


Goods can be returned for refund for a period of up to 15 days from the day after delivery of the goods, or for exchange for a period of up to 30 days from the day after delivery of the goods, if you are in any way unhappy with your purchase or for any other reason, this includes any statutory cooling off period. Please note that goods returned to Stone Art Ltd must be returned in their original condition and packaging.


We cannot issue a refund for earrings due to the British Hygiene laws.

Refunds can only be made to the credit or debit card used to purchase the goods. Therefore if a gift recipient wishes to return goods, we cannot offer a cash refund, but can offer an exchange or gift voucher.


Our refund policy does not affect your statutory rights for return of goods under UK legislation such as the Sale of Goods Act 1979.

For your security we recommend that postal returns should be made by Royal Mail Signed For if value below £100 or Special Delivery if over £100. This service ensures that you will have proof of delivery and insurance of the goods while in transit.

 

Goods returned for refund or exchange should be sent to –

Stone Art, Water St, Bakewell. DE45 1EW


Should you have any queries about our returns policy please email us on sales@jewellerybystoneart.co.uk or call us 01629 812206